Frequently Asked Questions

Are caregiver agencies better option than hiring private caregivers?

Home care agencies are bonded and insured, ensuring that any accidents or injuries will be covered by them. Aside from that, agencies ensure that their caregivers undergo formal training and are certified in first aid and CPR. Moreover, home care agencies also provide background checks for all of their caregivers to make sure your loved one is in safe hands.

If you opt for a private caregiver, it’s your responsibility to run background checks and verify that they're experienced and properly trained. Additionally, managing their performance and scheduling falls under your purview.

Compared to hiring a private caregiver, using a home care agency is a safer and more reliable option.

Do you provide care in facilities also?

Yes—we provide care in the client's home, nursing facilities, assisted living centers, and hospitals. Our goal is to make sure our clients receive the best possible care wherever they are, so we adjust our services to fit the setting. Our caregivers are available 24/7 and provide a wide range of services, including personal care, companionship, light housekeeping, specialized care, and more.

Are your care providers insured and bonded?

Yes. Our care providers are insured and bonded, providing additional peace of mind to our clients. We understand the importance of a secure environment for both the client and the care provider.

All of our care providers must undergo a criminal record clearance, CPR and first aid training, licensed basic training units, TB clearance, and licensed dementia training units before they are allowed to provide services. This ensures that our clients remain safe and secure while receiving the highest quality of care.

Is driving included?

Our caregivers can provide transportation services for their clients whenever necessary. If the client prefers to use their own vehicle, then this will be arranged with the caregiver. In cases where a caregiver's car is used, a modest mileage fee will be applied to cover the travel expenses.